Returns & Exchanges
At HOT WOK, we want you to be completely satisfied with your professional-grade cookware. If your purchase doesn't meet your expectations, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Authorization (RA) number.
Pack Securely
Carefully place the unused item back in its original HOT WOK packaging, ensuring all burners, hoses, and accessories are included.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing