Frequently Asked Questions
Everything you need to know about your HOT WOK experience, from shipping to wok maintenance.
What is the best way to season my new HOT WOK?
To achieve a natural non-stick surface, scrub your carbon steel wok with hot soapy water first, then dry it thoroughly. Heat the wok over high heat and apply a thin layer of high-smoke point oil (like peanut or vegetable oil) using a paper towel. Repeat until a dark patina develops.
How long does shipping take for kitchenware orders?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I use HOT WOK products on an induction cooktop?
Yes, our carbon steel and cast iron woks are induction-compatible. However, for the best heat distribution and the authentic 'Wok Hei' flavor, we recommend using a high-output outdoor gas burner.
What is your return policy for home products?
We offer a 30-day return policy for unused items in their original packaging. If your product arrives damaged or defective, please contact our support team within 48 hours for a full replacement.
Do you offer international shipping?
Currently, we ship to North America and select European countries. Shipping rates and delivery times vary by location and are calculated at checkout.
Is the carbon steel wok dishwasher safe?
No, carbon steel should never be put in the dishwasher. To maintain the seasoning, wash it by hand with hot water and a soft brush, dry it immediately, and apply a light coat of oil before storing.